Privacy Policy

1. Introduction

SwiftBox Logistics Ltd. ("we", "our", "us") is committed to protecting the privacy and personal data of our clients, partners, and website visitors. This Privacy Policy outlines the types of personal data we collect, how we use it, how we safeguard it, and your rights in relation to your personal data, in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018 (UK).

By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

We may collect and process various types of personal data, including but not limited to:

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  Contact Information: Name, address, email address (info@swiftboxlogistics.co.uk), phone number (+44 20 7946 0888), and company details.

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  Service Information: Details related to your logistics requests, parcel tracking numbers, delivery addresses, and service preferences.

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  Technical Data: IP address, browser type, operating system, referral sources, and website usage statistics collected via cookies and similar technologies. For more details, see our Cookie Policy.

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  Communication Data: Records of communications with us, including email, phone calls, and live chat transcripts.

3. How We Use Your Data

We use the data we collect for various purposes, including:

• To provide and maintain our services: Processing delivery requests, managing accounts, and ensuring smooth operation of our logistics solutions.

• To improve our services: Analyzing usage patterns to enhance website functionality, service efficiency, and customer experience.

• For communication: Sending updates, service notifications, marketing communications (with your consent), and responding to inquiries.

• For legal compliance: Fulfilling our legal and regulatory obligations, including tax and accounting requirements.

• For security: Protecting against fraud and unauthorized access, and ensuring the security of our systems and data.

4. Data Sharing and Disclosure

We will not sell or rent your personal data to third parties. We may share your data with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, IT support, and delivery partners. These providers are obligated to protect your data and only use it for the purposes for which we disclose it to them.
• Legal Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

5. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest.
• Regular security audits and vulnerability assessments.
• Access controls and strict internal policies.
• Employee training on data protection and privacy.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at info@swiftboxlogistics.co.uk.

8. Cookie Policy

Our website uses cookies to enhance user experience, analyze site usage, and for marketing purposes. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: Used to remember your preferences and choices.
• Marketing Cookies: Used to track visitors across websites to display relevant ads.

By continuing to browse our site, you agree to our use of cookies as described in this policy.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.